- Claims move from Submitted to Under Review to Approved or Rejected, then Paid or Partially Paid.
- Officers should review waiting periods, arrears status, documents, beneficiary details, reserve protection, risk warnings, and suspicion flags.
- A payout requires human approval and two-person maker-checker control.
- Uploaded claim documents are stored in controlled object storage, validated by type and size, and served only to the claimant or authorized group officers.
Claims Policy
Evidence, eligibility, approvals, partial payouts, and audit trail.